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Frequently Asked Questions Links


FAQ's & Help using MyASCnet

Q: How do I log-in?
Q: What password should I use?
Q: Are the passwords case sensitive and how long do they need to be?
Q: I tried to log-in but I get an error "No records were found with the login information you provided."
Q: How quickly until the updates occur, such as email address?
Q: I'm having trouble, should I create a new record?
Q: The system can't find my email when I try to log in.
Q: I tried to reset my password via email, but I am prompted that there are multiple records associated with my email, how can this be and what do I do?
Q: The first time I visited the site, it asked me if I wanted to continue logged in as current user, but I have never logged in before.
Q: The Main Contact listed is either no longer with our agency or shouldn't be the Main Contact. How can I change this?
Q: On our roster it lists the same Main Contact multiple times EX: "Main Contact is: John Smith Main Contact is John Smith", why is that and how can we get this corrected?
Q: The committee list is incorrect and should have people added or removed, what do I do?
Q: I have opted-out of receiving emails, how to I opt back in?


Q: How do I log-in?

A: Use the email address you feel would be most likely on file at ASCnet.
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Q: What password should I use?

A: First try your ASCnet ID. If you don't know your ASCnet ID, there is a link to reset password via email. (be sure to check your spam folders after using the forgot password link)
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Q: Are the passwords case sensitive and how long do they need to be?

A: Passwords need to be 6 characters or longer and are NOT case sensitive.
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Q: I tried to log-in but I get an error "No records were found with the login information you provided."
A: Your email address and password may not match what we have in the system. Try variations of prior email address and check your spelling. It could also be that the password you are trying does not match. Try to reset your password using the link provided, and when all else fails contact us.

 

Q: How quickly until the updates occur, such as email address?

A: Updates are instant. If you change your email, the new email will be your new log-in instantly.
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Q: I'm having trouble, should I create a new record?

A: No- Over 95% of our primary users are in the database. If you have attended a conference, a summit, signed on to the newsgroups, received a mailing, etc... chances are you are in the database and it is more than likely that there is no need to create a new record. Please contact the ASCnet Office for assistance.
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Q: The system can't find my email when I try to log in.

A: Try variations of your email since some people have altered their email address in recent years because of spam and we may have a previous email on file. (ex: JohnSmith@Agency.com, jsmith@agency.com, john@agency.com )
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Q: I tried to reset my password via email, but I am prompted that there are multiple records associated with my email, how can this be and what do I do?

A: Some users have multiple records associated with their position in the agency (one person can be a contact for many locations and can appear as multiple records) and other users have inaccurate multiple records because of duplicates in our system based on committee codes and volunteer activities, but it is most likely that the email address for the individual record is also for the agency recordSend an email to get your password corrected. If you have a generic email such as info@ we would like to list this for the agency / brokerage record.
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Q: The Main Contact listed is either no longer with our agency or shouldn't be the Main Contact. How can I change this?

A: Send an email to ASCnet to get the Main Contact record modified.
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Q: On our roster it lists the same Main Contact multiple times EX: "Main Contact is: John Smith Main Contact is John Smith", why is that and how can we get this corrected?

A: We have a number of duplicates in our system from a data merge. Send an email to ASCnet to have one of the Main Contact listings removed.
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Q: MyASCnet stores a lot of data, does it store credit card information as well?

A: No, we do not store credit card information in MyASCnet. During processing the card is encrypted and the info is not stored on the sterver for future purchases.
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Q: The committee list is incorrect and should have people added or removed, what do I do?

Send an email to ASCnet to have the roster adjusted.
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Q: I have opted-out of receiving emails, how do I opt back in?
Once you have opted out of receiving email using the service that we use [Constant Contact] you will no longer receive any mass email notifications (AQ2, ASCnet National Meetings, Notifications, Surveys, etc..).  To opt back in click here. You may still receive email notifications from your local chapter.

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Known Technical Issues

Q: The first time I visited the site, it asked me if I wanted to continue logged in as current user, but I have never logged in before.

A: On your browser if you have ever selected "remember password" for ASCnet areas such as handouts, the Chapter Officer Area, the Board of Directors Website, etc... the system is trying to remember your session. Select log out to end the prior 'session', and then try to log in using your email address.
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