FAQs & Help using MyASCnet
Q: How do I log-in?
A: Use the email address you feel would be most likely on file at
A: First try your newsgroup password. If you don't know your
newsgroup password, there is a link to reset password via email. (be
sure to check your spam folders after using the forgot password
A: Passwords need to be 6 characters or longer and are NOT case
Q: If I reset my password, does my
newsgroup password no longer work?
Q: I tried to log-in but I get an
error "No records were found with the login information you
Q: How quickly until the updates occur, such as email address?
A: Updates are instant. If you change your email, the new email will
be your new log-in instantly.
A: Not right away. Over 95% of our primary users are in the database.
If you have attended a conference, a summit, signed on to the
newsgroups, received a mailing, etc... chances are you are in the
database and it is more than likely that there is no need to create a
A: Try variations of your email since some people have altered
their email address in recent years because of spam and we may have a
previous email on file. (ex: JohnSmith@Agency.com, firstname.lastname@example.org,
A: Some users have multiple records associated with their position in
the agency (one person can be a contact for many locations and can
appear as multiple records) and other users have inaccurate multiple
records because of duplicates in our system based on committee codes and
volunteer activities, but it is most likely that the email
address for the individual record is also for the agency
record. Send an email to get
your password corrected. If you have a generic
email such as info@ we would like to list this for the agency /
A: No, we do not store credit card information in MyASCnet. During
processing the card is encrypted and the info is not stored on the
sterver for future purchases.
Q: I have opted-out of receiving emails,
how do I opt back in?
Known Technical Issues
A: On your browser if you have ever selected "remember password" for
ASCnet areas such as handouts, the Chapter Officer Area, the Board of
Directors Website, etc... the system is trying to remember your session.
out to end the prior 'session', and then try to log in using
your email address.